Firmware Notice for the Canon EOS C200 and EOS C200B

Posted on by TMS Staff

If you own a Canon C200 or C200B camera, you’ll want to read the following announcement from Canon. They have determined that a recording error may occur with the EOS C200 / C200B. The details of the phenomenon and support plan are described below.

Canon C200
Canon C200

 

Phenomena
Image quality degradation, such as color misalignment or edge distortion, may occur in the recorded footage when using the following combination of settings:

  • recording format XF-AVC
  • frame rate 59.94i / 50.00i
  • 1920×1080 resolution

Workaround
Users should use a configuration that does not include the settings listed above, although we acknowledge that this may not be possible for all users. Note: This Phenomenon only affects internally recorded footage. Output signals from the output terminals are not affected.

Affected Products
EOS C200 / C200B Digital Cinema Cameras equipped with Firmware Version 1.0.3.1.00 are affected.

Support
Firmware Version 1.0.3.1.00 has been removed from Canon’s Web site.

  • The new Firmware is scheduled to be released mid-June 2018.
  • If you have not already done so, please register the EOS C200/C200B. By registering, we will be able to notify you via email about future announcements.
  • This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-CINE-EOS (toll free)
1-855-246-3367
TDD: 1-866-251-3752
Email: CinemaEOS@cits.canon.com
For additional support options: usa.canon.com/support

If you have any questions, feel free to give us a call at 512-440-1400 to speak with a sales rep today! Looking to buy the Canon C200 or C200B, financing options are available! 

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